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Orders \ Technical Advice \ Customer Service 1-260-587-9501 Monday through Friday, 9 a.m. - 5 p.m. EST
International Calls 1-260-587-9501 Monday through Friday, 9 a.m. - 5 p.m. EST Please Note, when calling from outside the USA you need to use your country's Exit Code. You can find your code here. You can find out more information about international calls here.
E-mail General Questions: [email protected] Questions on current and past Orders: [email protected]
Store Address 607 H L Thompson Jr Dr PO Box 517 Ashley, IN 46705 Click Here for Map
Store Hours Warehouse is open to the public every Saturday, 9 a.m. - 2 p.m. EST
Warehouse and Customer Service closed for the following US Holidays New Years Day - January 1 (observed the nearest week day) Memorial Day - Last Monday of May Independence Day - July 4th (observed the nearest week day) Labor Day - First Monday of September Thanksgiving - Fourth Thursday of November Christmas - December 24th and 25th (observed two nearest week days)
Order Status
Click here to check the status of your orders.
E-mail [email protected] with questions.
Can I visit your store and how do I get there?
If you're in our neck of the woods on a Saturday, we encourage you to stop in and enjoy a leisurely stroll through our archery shop. We've got walls full of all kinds of big and small game mounts, museum quality longbows, recurve bows, arrows, quivers, and a huge broadhead collection. We LIVE traditional archery and bowhunting and it's obvious when you visit.
Remember the range too! We have a private range for anyone who wants to try out a new bow. While you're here why not test drive one of our impressive Tomahawk Bows®? It's really a traditional archery experience, enjoyable for the whole family.
Please Note: Our warehouse is open to the public for five hours every Saturday.
In an effort to ship all orders as quickly as possible the rest of the week you can still stop in and place an order, we're always happy to gather your goodies for you.
If you'd like to browse the warehouse yourself or test drive a new bow though, shoot for a Saturday.
Directions from the North
If you're coming down from the North come down Interstate 69. If you're traveling the 80-90 toll road, we're a short 15 minutes south of where the Indiana Toll Road, Hwy 80-90, and Interstate 69 intersect. From 80-90 take the Hwy 69 exit (#144) and go South toward Fort Wayne.) Once on 69 travel South to the Ashley-Hudson exit (#340) and turn to the right (West) the first road you see on your left is our road, HL Thompson Jr Dr. Turn left (South) there and we're the third business on the left. 3Rivers Archery 607 HL Thompson Jr Dr Ashley IN 46705
Directions from the South
If you're coming up from the South, head North on Hwy 69 to the Ashley-Hudson exit. (#340) At the end of the exit ramp, turn left (West) toward Ashley. You will cross back over Hwy 69. Once over 69 take the first road to your left, that's our road. (HL Thompson Jr Dr) We're the third business on the left. 3Rivers Archery 607 HL Thompson Jr Dr Ashley IN 46705
- Please Note: I-69 Exit #140 was changed to Exit #340 in August, 2012.
I can't place an order on your website. I've tried to register! What's the problem?
This is a simple "Cookie" issue. It boils down to how your particular browser and any intervening firewalls are configured.
"Cookies" is an Internet term that refers to a packet of information that a host computer (in this case, our Web server) uses to identify a visiting computer (in this case, your system running the browser). Each visiting computer is assigned a unique identification number that allows us to open and process a private shopping cart for you. You must enable your browser to accept cookies from the 3RiversArchery.com website. If you are running some type of "firewall" software and/or hardware you may have to stipulate that https://www.3riversarchery.com is a trusted site and that cookies are allowed. If you are ordering from your workplace then the corporate firewall may block your cookies - it all depends upon the configuration of the corporate firewall.
We hope that helps clear things up for you. Please make sure that "Cookies" are working on your computer and try placing that order again!
Please see our Privacy Policy for more information.
When I order an item online, how do I know it's really in stock at your store?
We update our online inventory at regular intervals throughout the day in an effort to have the most accurate stock levels at all times. Still, there is some room for error and for items that are low on stock.
It's rare, but if it does happen we will contact you to substitute the item or delete it from the order.
We work very hard to keep all items in stock, but supply issues do happen, or items are closed out. We will get any issue resolved as quickly as we can.
I contacted 3Rivers. How long should It take to hear back?
If you have emailed us (directly or on our contact form) and didn't receive a reply within one full business day it's an Internet problem. We respond to every email we receive. Spam filters are causing problems for all of us and we all have to take matters into our own hands to keep the communication flowing. We've made sure that none of our email practices are considered spam.
We also protect your personal information. We shouldn't be seen as spam by any spam blocker, but it happens and when it does, we can't respond to your emails. We need your help.
Before emailing us it's best if you add our email address to your contacts or address book. Some email services have a "white listing" where they allow you to specify who is authorized to send you mail. Please list us there when possible. We want to be able to communicate with you just as much as you do with us. Please help us with this Internet glitch until it gets resolved by the powers that be online.
Why is shipping so expensive? Can't you just put a stamp on it?
We get this question all the time! The answer to this is complicated so bear with us.
First, when you run a mail-order company like ours there's no real "simple" order. There is much more to an order than most people realize. We have LOTS of overhead and the order process is complex. We have to have someone here to take the order, to process the order, to print it, pick it, pack it, tape it, run it across the manifest, and ship it. (That doesn't even take into consideration the cost of the box, tape, and packing materials) Then we have to have people in customer service to be able to answer questions about the order, the status of the order, etc. That goes for an inquiry even six months down the road! We have to be able to look up the order and prove that it was shipped, who it was shipped to, and when was it delivered. If we can't, we have to reship. You can't get that kind of information with a postage stamp.
We do listen to customer feedback though and we have made making small orders much easier. We used to have a $15.00 minimum order. Back then, we refused to accept any order under $15.00. Now, we allow small orders, but we don't alter the shipping. (If you compare our minimum shipping rates to other stores though I believe you'll find us very competitive.) This way, you can order a few small items, you just have to pay the shipping on them. We think that's a pretty good service. Which we offer live shipping rates so you are seeing what it costs to get your order to you.
Shipping & Handling Policy
FAST SERVICE Our goal is to ship all in-stock orders placed by noon the same day. Backorders should ship within 30 days.
DOMESTIC SHIPPING
Standard Delivery - Domestic Our "Standard Delivery" method will ship your package(s) one of three ways: UPS Ground, Priority Mail, or First Class Mail. Depending upon your package(s) size, weight, and distance to travel, the Company will determine how the package(s) will ship. Large or heavy items will require additional shipping charges above and beyond the Standard Shipping Method Rate Chart, as specified during checkout. Most packages are delivered within 7 business days, but please allow up to 10 business days for delivery.
Standard Delivery Times - Domestic UPS Delivery Times 1-5 Days Delivery - The chart below is a display of how many business days it will approximately take for your package to be delivered to you, by UPS ground service, once your order has left our warehouse. Map from www.ups.com.
Priority Mail® Delivery Times 1-7 Days Delivery - Priority Mail is normally a one to seven (1-7) business day service. For packages up to 70 lbs. Maximum combined length and girth (at widest point) is 108 inches. See also www.usps.com. Although delivery times are typically within 7 business days, please allow up to 10 business days for delivery.
First-Class Mail Delivery Times 1-7 Days Delivery - First-Class Mail includes cards, letters, flat envelopes, and any parcels weighing up to 13 ounces. See also www.usps.com for additional information/fees. Although delivery times are typically within 7 business days, please allow up to 10 business days for delivery.
Express Delivery - Domestic UPS 3 Day Select® (3 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in three transit/business days. For instance, if you submit your order by 12:00 P.M. EST on Tuesday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Wednesday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit.
UPS 2nd Day Air® (2 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in two transit/business days. For Instance, if you submit your order by 12:00 P.M. EST on Wednesday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Thursday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit.
UPS Next Day Air Saver® (1 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in one transit/business day, no morning delivery guarantee. For Instance, if you submit your order by 12:00 P.M. EST on Thursday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Friday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit. Next Day Saturday Delivery is available for an additional cost. To request Saturday delivery, please add a comment to your order or call customer service (260-587-9501).
*Note: Oversized or multi-box UPS Air Shipments may require additional shipping charges.
Express Shipping Guarantee - Domestic UPS guarantees delivery of express services. If UPS fails to deliver your package within the guaranteed time frame, excluding any "acts of God," "bad weather," etc. , then we will refund the cost of your express shipping, however, standard shipping costs will still apply. We are not responsible for Internet, Web site, or computer problems. If you have placed an order via an express shipping method and we cannot retrieve or process your order for a day or so, we will still ship to you via the requested shipping method. We will attempt to contact you, however, if we cannot, we will ship your package as ordered and will not be held responsible for the shipping delay.
Express Shipping Restrictions - Domestic Shipping regulations prohibits air service for all flammables products (including, but not limited to glues, lacquers, paints, thinners, etc.)
INTERNATIONAL SHIPPING
Shipping Methods - International Both the United States Postal Service and United Parcel Service (UPS) are used to ship packages. We charged based on live rates from both of these services. Import duties are the responsibility of the purchaser. Refusing to pay any additional expense (custom duties, tarrifs, brokerage) will result in the package(s) being returned to us. We will refund (or store credit) for returned product, minus return shipping expense, but original shipping will not be refunded or credited. Please note: We are often asked by international customers to supply them with a second invoice that shows a lower value of goods purchased. We do not allow this. Please do not ask us to do that for you. We thank you in advance. International Orders please allow up to six (6) weeks for delivery. In an effort to protect consumers, first time orders more than $100.00 US dollars may be delayed until payment is received via PayPal (email [email protected] for details).
Shipping Restrictions - International Per U.S. shipping regulations, no flammables may be shipped overseas. This includes glues, lacquers, paints, thinners, etc. Per country regulations, we may be limited by package size and/or contents or unable to ship to certain destinations. Click here for a list of restrictions by Country.
LARGE/HEAVY ITEMS
Many items are marked in our catalog and on our Site with the Company's large/heavyweight image and/or the words, "Extra shipping required." When ordering these items additional shipping charges will be specified during checkout. However, in some cases multi-box orders may require shipping charges above and beyond the amount specified during checkout. In these cases, we will not charge for additional shipping of a multi-box order without your consent.
DAMAGED SHIPMENTS
Upon receipt of a damaged shipment, please call customer service immediately at 1-260-587-9501 or email [email protected] if after business hours. Do not return the package to us unless instructed by customer service. Because some shipping companies may need to inspect the shipment, please do not discard the box or any of its contents unless otherwise instructed by customer service.
ADDRESS CORRECTION
UPS has a fee for readdressing a package. If you ask UPS to deliver a package to an address other than the one you have supplied us with or an invalid address, then UPS will charge us a fee and we will in turn charge you the fee. Please supply us with the address you wish your package to be delivered/shipped to.
Important Note. The Company strives to keeps this information, including the rates and fees charged by these common carriers, current. However, the Company will not guarantee these rates and charges. You can verify the rates by checking the website of the carrier or by calling the Company. If you have any questions, please do not hesitate to contact us.
Special Order Policy
When you place an order for an item marked special order item we contact our vendor to check on availability and an estimate on shipping timeframe. We then will contact you with this information to get your confirmation to proceed. Once we have that, the order will be palced with our vendor. Once the item arrives, your order will be processed and shipped out as normal. The majority of our special order items do not require a deposit, but we reserve the right to require a 50% non-refundable deposit at our discretion. Which we will contact you for your approval before moving forward.
Return Policy
We want to make sure you're completely satisfied with every product you ever buy from us. That's why we offer our 3Rivers Archery 100% Satisfaction Guarantee. Here's how it works. If for any reason you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for an exchange or full product refund (return shipping is the responsibility of the purchaser). Returns accepted after 30 days may incur a 20% restocking charge (minimum $5.00 fee). Return shipping is the responsibility of the purchaser. Post Office returns go to PO Box 517 only. We recommend delivery confirmation and insurance.
To make the process a bit easier, please include a note that describes why you're returning the item(s) and what you would like us to do for you as far as whether you'd prefer an exchange, a refund, or a store credit. It helps if you include a copy of your order, name, address, email, and phone number. Media items (DVDs, books, etc.) may not be returned, except for defect and will only be replaced with new copy of same title. Items that have services applied; such as (but not limited to) cutting of shafts, mounting inserts, or custom fletch, may not be returned.
Click Here for more Return info
SHIP RETURNS TO:
3Rivers Archery
Attn: Returns Department
607 H L Thompson Jr Dr
Ashley, IN 46705-0029
Guarantee
100% SATISFACTION GUARANTEE
Your complete satisfaction is guaranteed. If, for any reason, you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for exchange or full refund. Open DVDs/CDs may only be returned for manufacturer defect and will be replaced with a reviewed working copy of the same title. Return shipping is the responsibility of the purchaser.
Warranty
Except as specifically set forth under 3Rivers Archery Guarantee, "we make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchantability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer."
Payment Options
Call In We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS.
Walk In We accept all of the above, cash, and personal check.
Website We accept VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, and select digital wallets (PayPal, Venmo, or Apple Pay).
Mail In Print this order form, fill it out, and mail it to us: Printable Order Form
Be sure to enclose a signed money order or check, print your name, address and phone number clearly. Give correct stock numbers, sizes, and descriptions please. We collect sales tax in almost every state of the USA, so do not forget to includ that in your payment.
Then mail your order to:
3Rivers Archery PO Box 517 Ashley, IN 46705
Online Inventory
Are these items really in stock?
Our online inventory stock quantities are NOT real time.
We use an automated inventory update system that updates our "stock available" numbers once each hour. Since we also accept phone orders 24/7/365, it is possible that you may place an order online for an item that our website will show as available when it really isn't. It doesn't happen all that often, but it can. It is frustrating for all of us, but it is a fact of Internet life.
We promise, that we will attempt to contact you if that happens on any of your orders. We will attempt phone calls and/or emails depending on what contact information you have supplied us. If we can not get through to you, we will proceed as we believe you would want us to. This is a perfect example of why it's so important for us to have current contact information for anyone placing an order.
One thing is for sure, we want you happy! We'll do whatever we can to make your online buying as pleasant and as worry-free as we can.
Emails Details
What is the advantage of signing up for the 3Rivers emails?
By subscribing to our emails you will have the benefit of being the first to know of Sales and Specials, New Products and Announcements (both company and industry wide).
3Rivers Archery never shares your email information with third parties. We collect your email address so we can send you order confirmation and our (with your permission) marketing emails. The marketing emails are normally sent 2-4 times per month. By subscribing here you can specify your "Archery Interests" so we can better direct emails that are relevant to your interests.
Company History
Humble Beginnings
In 1985, 3Rivers Archery began in a back bedroom, expanded to the garage, then moved to the basement level of a retail complex, with no heat! From there, 3Rivers grew into a 1,400 sq. ft. retail store in downtown Fort Wayne. A few years later, due to tremendous growth in the industry, we relocated a 10,000 sq. ft. warehouse. Conveniently located just off Hwy 69, and only 15 miles south of Interstate 80/90, it truly is easy to access. Tucked away in the Northeast corner of Indiana, it is ideally located between the states the largest concentration of hunters, Wisconsin, Michigan, Illinois, Ohio, and Pennsylvania.
New Ownership
In 1999, Dale and Sandie Karch purchased the business from founder Steve Ferree. Sandie and Dale Karch are a motivated Christian couple from Wisconsin and were no strangers to traditional archery. Having owned and operated Wisconsin's largest traditional archery shop, DMJ Archery, the move to the world's largest was a natural progression.
Having done business with 3Rivers Archery for several years as a dealer, they knew about the great team already in place. So instead of moving the company to Wisconsin, they moved their family to Indiana.