Shipping and Return Policy
Orders are generally shipped within one (1) business day after your order is processed and they normally take an additional 3 - 10 business days to arrive.
Orders are processed Monday-Friday during normal business hours (9-5 EST).
You may return damaged or defective merchandise within 30 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange the damaged merchandise for anything on our site of equal or lesser value.
FAST SERVICE Our goal is to ship all in-stock orders placed by noon the same day. Backorders should ship within 30 days.
DOMESTIC SHIPPING
Standard Delivery - Domestic Our "Standard Delivery" method will ship your package(s) one of three ways: UPS Ground, Priority Mail, or First Class Mail. Depending upon your package(s) size, weight, and distance to travel, the Company will determine how the package(s) will ship. Large or heavy items will require additional shipping charges above and beyond the Standard Shipping Method Rate Chart, as specified during checkout. Most packages are delivered within 7 business days, but please allow up to 10 business days for delivery.
Standard Delivery Times - Domestic UPS Delivery Times 1-5 Days Delivery - The chart below is a display of how many business days it will approximately take for your package to be delivered to you, by UPS ground service, once your order has left our warehouse. Map from www.ups.com.
Priority Mail® Delivery Times 1-7 Days Delivery - Priority Mail is normally a one to seven (1-7) business day service. For packages up to 70 lbs. Maximum combined length and girth (at widest point) is 108 inches. See also www.usps.com. Although delivery times are typically within 7 business days, please allow up to 10 business days for delivery.
First-Class Mail Delivery Times 1-7 Days Delivery - First-Class Mail includes cards, letters, flat envelopes, and any parcels weighing up to 13 ounces. See also www.usps.com for additional information/fees. Although delivery times are typically within 7 business days, please allow up to 10 business days for delivery.
Express Delivery - Domestic UPS 3 Day Select® (3 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in three transit/business days. For instance, if you submit your order by 12:00 P.M. EST on Tuesday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Wednesday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit.
UPS 2nd Day Air® (2 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in two transit/business days. For Instance, if you submit your order by 12:00 P.M. EST on Wednesday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Thursday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit.
UPS Next Day Air Saver® (1 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in one transit/business day, no morning delivery guarantee. For Instance, if you submit your order by 12:00 P.M. EST on Thursday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Friday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit. Next Day Saturday Delivery is available for an additional cost. To request Saturday delivery, please add a comment to your order or call customer service (260-587-9501).
*Note: Oversized or multi-box UPS Air Shipments may require additional shipping charges.
Express Shipping Guarantee - Domestic UPS guarantees delivery of express services. If UPS fails to deliver your package within the guaranteed time frame, excluding any "acts of God," "bad weather," etc. , then we will refund the cost of your express shipping, however, standard shipping costs will still apply. We are not responsible for Internet, Web site, or computer problems. If you have placed an order via an express shipping method and we cannot retrieve or process your order for a day or so, we will still ship to you via the requested shipping method. We will attempt to contact you, however, if we cannot, we will ship your package as ordered and will not be held responsible for the shipping delay.
Express Shipping Restrictions - Domestic Shipping regulations prohibits air service for all flammables products (including, but not limited to glues, lacquers, paints, thinners, etc.)
INTERNATIONAL SHIPPING
Shipping Methods - International Both the United States Postal Service and United Parcel Service (UPS) are used to ship packages. We charged based on live rates from both of these services. Import duties are the responsibility of the purchaser. Refusing to pay any additional expense (custom duties, tarrifs, brokerage) will result in the package(s) being returned to us. We will refund (or store credit) for returned product, minus return shipping expense, but original shipping will not be refunded or credited. Please note: We are often asked by international customers to supply them with a second invoice that shows a lower value of goods purchased. We do not allow this. Please do not ask us to do that for you. We thank you in advance. International Orders please allow up to six (6) weeks for delivery. In an effort to protect consumers, first time orders more than $100.00 US dollars may be delayed until payment is received via PayPal (email [email protected] for details).
Shipping Restrictions - International Per U.S. shipping regulations, no flammables may be shipped overseas. This includes glues, lacquers, paints, thinners, etc. Per country regulations, we may be limited by package size and/or contents or unable to ship to certain destinations. Click here for a list of restrictions by Country.
LARGE/HEAVY ITEMS
Many items are marked in our catalog and on our Site with the Company's large/heavyweight image and/or the words, "Extra shipping required." When ordering these items additional shipping charges will be specified during checkout. However, in some cases multi-box orders may require shipping charges above and beyond the amount specified during checkout. In these cases, we will not charge for additional shipping of a multi-box order without your consent.
DAMAGED SHIPMENTS
Upon receipt of a damaged shipment, please call customer service immediately at 1-260-587-9501 or email [email protected] if after business hours. Do not return the package to us unless instructed by customer service. Because some shipping companies may need to inspect the shipment, please do not discard the box or any of its contents unless otherwise instructed by customer service.
ADDRESS CORRECTION
UPS has a fee for readdressing a package. If you ask UPS to deliver a package to an address other than the one you have supplied us with or an invalid address, then UPS will charge us a fee and we will in turn charge you the fee. Please supply us with the address you wish your package to be delivered/shipped to.
Important Note. The Company strives to keeps this information, including the rates and fees charged by these common carriers, current. However, the Company will not guarantee these rates and charges. You can verify the rates by checking the website of the carrier or by calling the Company. If you have any questions, please do not hesitate to contact us.
SPECIAL ORDER POLICY
When you place an order for an item marked special order item we contact our vendor to check on availability and an estimate on shipping timeframe. We then will contact you with this information to get your confirmation to proceed. Once we have that, the order will be palced with our vendor. Once the item arrives, your order will be processed and shipped out as normal. The majority of our special order items do not require a deposit, but we reserve the right to require a 50% non-refundable deposit at our discretion. Which we will contact you for your approval before moving forward.
RETURN POLICY
We want to make sure you're completely satisfied with every product you ever buy from us. That's why we offer our 3Rivers Archery 100% Satisfaction Guarantee. Here's how it works. If for any reason you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for an exchange or full product refund (return shipping is the responsibility of the purchaser). Returns accepted after 30 days may incur a 20% restocking charge (minimum $5.00 fee). Return shipping is the responsibility of the purchaser. Post Office returns go to PO Box 517 only. We recommend delivery confirmation and insurance.
To make the process a bit easier, please include a note that describes why you're returning the item(s) and what you would like us to do for you as far as whether you'd prefer an exchange, a refund, or a store credit. It helps if you include a copy of your order, name, address, email, and phone number. Media items (DVDs, books, etc.) may not be returned, except for defect and will only be replaced with new copy of same title. Items that have services applied; such as (but not limited to) cutting of shafts, mounting inserts, or custom fletch, may not be returned.
Click Here for more Return info
SHIP RETURNS TO:
3Rivers Archery
Attn: Returns Department
607 H L Thompson Jr Dr
Ashley, IN 46705-0029
100% SATISFACTION GUARANTEE
Your complete satisfaction is guaranteed. If, for any reason, you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for exchange or full refund. Open DVDs/CDs may only be returned for manufacturer defect and will be replaced with a reviewed working copy of the same title. Return shipping is the responsibility of the purchaser.
WARRANTY
Except as specifically set forth under 3Rivers Archery Guarantee, "we make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchantability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer."