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3Rivers Archery Customer Service
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Order Status
Shipping Policy
Special Order Policy
Return Policy
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Company History

Express Order Line - (No Technical Advice)
1-866-RECURVE (732-8783)   Call 24/7 - 365 days/year
Technical Advice
1-866-587-9501   Monday - Thursday, 9 a.m. - 8 p.m. EST
1-866-587-9501   Friday, 9 a.m. - 5 p.m. EST
Customer Service
1-866-587-9501   Monday - Thursday, 9 a.m. - 8 p.m. EST
1-866-587-9501   Friday, 9 a.m. - 5 p.m. EST
International Calls
1-260-587-9501   Monday - Thursday, 9 a.m. - 8 p.m. EST
1-260-587-9501   Friday, 9 a.m. - 5 p.m. EST
Please Note, when calling from outside the USA you need to use your country's Exit Code.
You can find your code here. You can find out more information about international calls here.
General Questions:
Questions on Current & Past Orders:
Store Address
607 H.L. Thompson Jr Dr
PO Box 517
Ashley, IN 46705
Click Here for Map
Store Hours
Warehouse Open to Public   Saturday, 9 a.m. - 2 p.m. EST
Warehouse and Customer Service closed for the following Holidays
Memorial Day - May 25
Independence Day - July 3-4
Labor Day - September 7
Thanksgiving - November 26
Christmas - December 24-25
New Years Eve - We close at 5:00 p.m. EST December 31, 2014
New Years - January 1
 Order Status
Click here to check the status of your orders.
E-mail with questions.
1. Can I visit your store, what are your store hours, and how do I get there?
2. I can't place an order on your Web site. I've tried to register, what's the problem?
3. When I order an item online, how do I know it's really in stock at your store?
4. I e-mailed 3Rivers, why didn't they answer?
5. What should I look for in a Longbow?
6. What should I look for in a Recurve bow?
7. Why do I have to pay a minimum shipping fee? Can't you just put a 50 cent stamp on my small order and mail it?
8. Do I need a Bow Stringer, or will the 'step-through' method work?
9. What should I use, a glove or a tab?
10. I'd like to start making my own arrow, what do I need to get started?
For More FAQs  Click Here
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TOTAL MERCHANDISE Standard Delivery Express 3 Day Express 2 Day Express Next Day
$0.01- $15.00 5.99 22.99 33.99 54.99
$15.01- $25.00 7.99 23.99 34.99 55.99
$25.01- $50.00 9.99 25.99 36.99 62.99
$50.01- $75.00 11.99 27.99 38.99 62.99
$75.01- $100.00 12.99 28.99 39.99 62.99
$100.01- $150.00 13.99 30.99 41.99 69.99
$150.01 -$250.00 15.99 33.99 45.99 80.99
Over $250.00 19.99 39.99 53.99 99.99
Add $5.00 for Shipping to Alaska or Hawaii

Standard Shipping Method
Our "Standard Shipping" method will send your package(s) one of three ways: UPS, Priority Mail, or First Class Mail. Depending upon your package(s) size, weight, and distance to travel are factors on choosing how the package(s) will ship. Delivery time will range from 7 to 10 business days. If you would like to specify UPS as the carrier additional shipping charges will apply.
OVERSIZED ORDERS will include additional shipping charges as specified during checkout. Please add a comment to your order if you would like us to call you before shipping.

UPS Express and International Shipments may require additional shipping charges.

The chart above is a display of how many business days it will approximately take for your package to be delivered to you, by UPS, once your order has left our warehouse. Map from

Priority Mail
Priority Mail is normally a 2-3 day service. The vast majority of Priority Mail is scheduled for delivery within two days, with some volume delivered overnight. Priority Mail rates can be determined by weight and travel distance or by using Priority Mail products which have a fixed rate regardless of distance. According to

First-Class Mail
First-Class Mail includes cards, letters, flat envelopes, and any parcels weighing less than 13 ounces. First-Class Mail rates are the same regardless how far the mail travels. According to

Fast Service
We try to ship all in-stock orders placed by noon, the same day. Backorders should ship within 30 days.

1-7 days Ground Delivery -
(For Standard Delivery we choose UPS or USPS)

3 days UPS 3 Day Select -
Orders must be placed by 12:00 PM EST

2 days UPS 2nd Day Air -
Orders must be placed by 12:00 PM EST

1 day UPS Next day Air -
Orders must be placed by 12:00 PM EST / no morning guarantees

*Note: Oversized UPS Air Shipments may require additional shipping charges.


Delivery by UPS: Specify Next Day Air, 2nd Day Air, or 3rd Day Air. Payment of order must be by credit card. Shipping & Handling charges will be added to your order at time of processing.

Both the United States Postal Service and UPS are used as carriers. Oversized items may require additional shipping charges.

Click here for a list of sizing restrictions by Country.

All first time orders over $100.00 US dollars may be selected to ship UPS international unless payment is received via PayPal (email for details). Import duties are the responsibility of the purchaser. Per US shipping regulations, no flammables may be shipped overseas. This includes glues, lacquers, paints, thinners, etc. Please note: We are often asked by international customers to supply them with a second invoice that shows a lower value of goods purchased. We do not allow this. Please do not ask us to do that for you. We thank you in advance. International Orders please allow six (6) weeks for delivery.

Please call customer service (866-587-9501) immediately.

UPS has a fee for readdressing a package. If you ask UPS to deliver a package to an address other than the one you have supplied us with, then UPS will charge us $12.35 and we will charge you $12.35. Please supply us with the address you wish your package to be shipped to - Commercial address recommended.

Additional freight fees may apply to extra heavy, oversized packages, or multiple package shipments.

Many items are marked both in our catalog and on our site with our oversized/heavyweight image and/or the words, "Extra shipping required" or "Extra handling required." When ordering these items additional shipping charges will apply.

All flammables cannot be shipped by air (glues, lacquers, paints, thinners, etc.)

A $50.00 fee will be charged for returned checks.
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For all Special Order Items there is a 50% non-refundable deposit that is due before we will place the order with the vendor. Once the order is placed we will send you a form to fill out, indicating your method of payment and your understanding that your 50% deposit is non-refundable.
We want to make sure you're completely satisfied with every product you ever buy from us. That's why we offer our 3Rivers Archery 100% Satisfaction Guarantee. Here's how it works. If, for any reason, you aren't satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for an exchange or a full refund (Of course you cover the return shipping, that is only fair). Returns accepted after 30 days may incur a 20% restocking charge (minimum $5.00 fee). Return shipping is the responsibility of the purchaser. Post Office returns go to PO Box 517 only. We recommend delivery confirmation and insurance.

To make the process a bit easier, please include a note that describes why you're returning the item(s) and what you would like us to do for you as far as whether you'd prefer an exchange, a refund, or a store credit. It helps if you include a copy of your order, name, address, and phone number. DVDs may not be returned, except for defect and will only be replaced with new copy of same title. Items that have services applied; such as (but not limited to) cutting of shafts, mounting inserts, or custom fletch, may not be returned.

Click Here for more Return info

Click here for a printable Thank-You/Return Form.

It's that easy!

After our 30 day grace period some items may still be returnable. If they are, we do add a 20% restocking fee (minimum $5.00 fee). Again, the return shipping is your responsibility.

3Rivers Archery
PO Box 517
Ashley, IN 46705
3Rivers Archery
607 HL Thompson JR DR
Ashley, IN 46705

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Your complete satisfaction is guaranteed. If, for any reason, you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for exchange or full refund. Open DVDs/CDs may only be returned for manufacturer defect and will be replaced with a reviewed working copy of the same title. Return shipping is the responsibility of the purchaser.
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Except as specifically set forth under 3Rivers Archery Guarantee, "we make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchantability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer."
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Call In
Walk In
We accept all of the above (except PayPal), Cash and Personal Check
Web Site
Through this Web site we only accept VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS
Mail In
Print this order form, fill it out, and mail it to us: Printable Order Form

Be sure to enclose a signed money order or check, print your name, address and phone number clearly. Give correct stock numbers, sizes, and descriptions please.

Then mail your order to:

3Rivers Archery
PO Box 517
Ashley, IN 46705
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Are these items really in stock?
Our online inventory stock quantities are NOT real time.

We use an automated inventory update system that updates our "stock available" numbers once each hour. Since we also accept phone orders 24/7/365, it is possible that you may place an order online for an item that our website will show as available when it really isn't. It doesn't happen all that often, but it can. It is frustrating for all of us, but it is a fact of Internet life.

We promise, that we will attempt to contact you if that happens on any of your orders. We will attempt phone calls and/or emails depending on what contact information you have supplied us. If we can not get through to you, we will proceed as we believe you would want us to. This is a perfect example of why it's so important for us to have current contact information for anyone placing an order.

One thing is for sure, we want you happy! We'll do whatever we can to make your online buying as pleasant and as worry-free as we can.
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What is the advantage of signing up for the 3Rivers e-newsletter?
By subscribing to our e-newsletter you will have the benefit of being the first to know of Sales & Specials, New Products & Announcements (both company & industry wide).

3Rivers Archery never shares your email information with third parties. We collect your email address so we can send you order confirmation and our e-newsletter. The e-newsletter is normally sent 2-4 times per month. By subscribing Here you can specify your "Archery Interests" so we can better direct emails that are relevant to your interests.

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Humble Beginnings
In 1985, 3Rivers Archery began in a back bedroom, expanded to the garage, then moved to the basement level of a retail complex, with no heat! From there, 3Rivers grew into a 1,400 sq. ft. retail store in downtown Fort Wayne. A few years later, due to tremendous growth in the industry, we relocated a 10,000 sq. ft. warehouse. Conveniently located just off Hwy 69, and only 15 miles south of Interstate 80/90, it truly is easy to access. Tucked away in the Northeast corner of Indiana, it is ideally located between the states the largest concentration of hunters, Wisconsin, Michigan, Illinois, Ohio, and Pennsylvania.
New Ownership
In 1999, Dale and Sandie Karch purchased the business from founder Steve Ferree. Sandie and Dale Karch are a motivated Christian couple from Wisconsin and were no strangers to traditional archery. Having owned and operated Wisconsin�s largest traditional archery shop, DMJ Archery, the move to the world�s largest was a natural progression.

Having done business with 3Rivers Archery for several years as a dealer, they knew about the great team already in place. So instead of moving the company to Wisconsin, they moved their family to Indiana.

For more Company History Click Here
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 PO Box 517
 607 HL Thompson Jr Dr
 Ashley, IN 46705

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