Policies

Contact Us

Express Order Line - (No Technical Advice) 1-866-RECURVE (732-8783) Call 24/7 - 365 days/year

Technical Advice 1-866-587-9501 Monday - Thursday, 9 a.m. - 8 p.m. EST 1-866-587-9501 Friday, 9 a.m. - 5 p.m. EST

Customer Service 1-866-587-9501 Monday - Thursday, 9 a.m. - 8 p.m. EST 1-866-587-9501 Friday, 9 a.m. - 5 p.m. EST

International Calls 1-260-587-9501 Monday - Thursday, 9 a.m. - 8 p.m. EST 1-260-587-9501 Friday, 9 a.m. - 5 p.m. EST Please Note, when calling from outside the USA you need to use your country's Exit Code. You can find your code here. You can find out more information about international calls here.

E-mail General Questions: Info@3RiversArchery.com Questions on Current & Past Orders: Orders@3RiversArchery.com

Live Chat

Fax 1-888-329-9872

Store Address 607 H.L. Thompson Jr Dr PO Box 517 Ashley, IN 46705 Click Here for Map

Store Hours Warehouse Open to Public Saturday, 9 a.m. - 2 p.m. EST

Warehouse and Customer Service closed for the following Holidays Memorial Day - May 30 Independence Day - July 4 Labor Day - September 5 Thanksgiving - November 24 Christmas - December 23-26 New Years Eve - We close at 5:00 p.m. EST December 31, 2016 New Years - January 1

Order Status

Click here to check the status of your orders. E-mail Orders@3RiversArchery.com with questions.

FAQ

  1. Can I visit your store, what are your store hours, and how do I get there?
  2. I can't place an order on your Web site. I've tried to register, what's the problem?
  3. When I order an item online, how do I know it's really in stock at your store?
  4. I e-mailed 3Rivers, why didn't they answer?
  5. What should I look for in a Longbow?
  6. What should I look for in a Recurve bow?
  7. Why do I have to pay a minimum shipping fee? Can't you just put a 50 cent stamp on my small order and mail it?
  8. Do I need a Bow Stringer, or will the 'step-through' method work?
  9. What should I use, a glove or a tab?
  10. I'd like to start making my own arrow, what do I need to get started?

For more FAQsClick Here

Shipping & Handling Policy

FAST SERVICE Our goal is to ship all in-stock orders placed by noon the same day. Backorders should ship within 30 days.

DOMESTIC SHIPPING

Shipping Rate Chart - Domestic
Total Merchandise Continental US APO, FPO, AA, AE, AP Alaska & Hawaii
Ground UPS Express Ground UPS Express Standard UPS Express
Standard UPS 3 Day Express 2 Day Express 1 Day Express Standard UPS 3 Day Express 2 Day Express 1 Day Express Standard 3 Day Express 2 Day Express 1 Day Express
$.01 - $15.00 $5.99 $10.99 $34.99 $36.99 $55.99 $5.99 $10.99 $34.99 $36.99 $55.99 $10.99 $59.99 $61.99 $80.99
$15.01 - $25.00 $7.99 $12.99 $34.99 $36.99 $55.99 $7.99 $12.99 $34.99 $36.99 $55.99 $12.99 $59.99 $61.99 $80.99
$25.01 - $50.00 $9.99 $14.99 $38.99 $36.99 $65.99 $9.99 $14.99 $38.99 $36.99 $65.99 $14.99 $63.99 $61.99 $90.99
$50.01 - $75.00 $12.99 $17.99 $38.99 $39.99 $65.99 $11.99 $16.99 $38.99 $39.99 $65.99 $17.99 $63.99 $64.99 $90.99
$75.01 - $100.00 $13.99 $18.99 $45.99 $39.99 $65.99 $12.99 $17.99 $45.99 $39.99 $65.99 $18.99 $70.99 $64.99 $90.99
$100.01 - $150.00 $14.99 $19.99 $45.99 $41.99 $69.99 $13.99 $18.99 $45.99 $41.99 $69.99 $19.99 $70.99 $66.99 $94.99
$150.01 - $250.00 $15.99 $20.99 $45.99 $45.99 $84.99 $15.99 $20.99 $45.99 $45.99 $84.99 $20.99 $70.99 $70.99 $109.99
$250 and Up $19.99 $24.99 $54.99 $64.99 $124.99 $19.99 $24.99 $54.99 $64.99 $124.99 $24.99 $79.99 $89.99 $149.99
Oversize Item Shipping Charge Factor 1 1 2 2 2 1 1 2 2 2 2 2 2 2

Standard Delivery - Domestic Our "Standard Delivery" method will ship your package(s) one of three ways: UPS Ground, Priority Mail, or First Class Mail. Depending upon your package(s) size, weight, and distance to travel, the Company will determine how the package(s) will ship. If you would like to specify UPS as the carrier add an additional Five and 00/100 Dollars ($5.00) to shipping. Large or heavy items will require additional shipping charges above and beyond the Standard Shipping Method Rate Chart, as specified during checkout. Most packages are delivered within 5 business days, but please allow up to 10 business days for delivery.

Standard Delivery Times - Domestic UPS Delivery Times 1-7 Days Delivery - The chart below is a display of how many business days it will approximately take for your package to be delivered to you, by UPS ground service, once your order has left our warehouse. Map from www.ups.com.

Priority Mail Delivery Times 1-3 Days Delivery - Priority Mail is normally a one to three (1-3) day service. The vast majority of Priority Mail is scheduled for delivery within two days, with some volume delivered overnight. See also www.usps.com. Although delivery times are typically within 3 days, please allow up to 10 business days for delivery.

First-Class Mail Delivery Times 1-3 Days Delivery - First-Class Mail includes cards, letters, flat envelopes, and any parcels weighing less than 13 ounces. See also www.usps.com. Although delivery times are typically within 3 days, please allow up to 10 business days for delivery.

Express Delivery - Domestic UPS 3 Day Select (3 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in three transit/business days. For instance, if you submit your order by 12:00 P.M. EST on Tuesday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Wednesday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit.

UPS 2nd Day Air (2 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in two transit/business days. For Instance, if you submit your order by 12:00 P.M. EST on Wednesday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Thursday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit.

UPS Next Day Air (1 day delivery) Orders must be placed by 12:00 PM EST Monday thru Friday to ship the same day. Weekends and holidays do not count as transit/business days. Orders placed Monday thru Friday by 12:00 P.M. EST will ship the same day and will be delivered in one transit/business day, no morning delivery guarantee. For Instance, if you submit your order by 12:00 P.M. EST on Thursday, your order will be delivered on Friday. If you submit your order by 12:00 P.M. EST on Friday, your order will be delivered on Monday of the following week, as Saturday and Sunday are not counted as days of transit. Next Day Saturday Delivery is available for an additional cost. To request Saturday delivery, please add a comment to your order or call customer service (866-732-8783).

*Note: Oversized or multi-box UPS Air Shipments may require additional shipping charges.

Express Shipping Guarantee - Domestic UPS guarantees delivery of express services. If UPS fails to deliver your package within the guaranteed time frame, excluding any "acts of God," "bad weather," etc. , then we will refund the cost of your express shipping, however, standard shipping costs will still apply. We are not responsible for Internet, Web site, or computer problems. If you have placed an order via an express shipping method and we cannot retrieve or process your order for a day or so, we will still ship to you via the requested shipping method. We will attempt to contact you, however, if we cannot, we will ship your package as ordered and will not be held responsible for the shipping delay.

Express Shipping Restrictions - Domestic Shipping regulations prohibits air service for all flammables products (including, but not limited to glues, lacquers, paints, thinners, etc.)

INTERNATIONAL SHIPPING

Shipping Rate Chart - International

Shipping Methods - International Both the United States Postal Service and United Parcel Service (UPS) are used to ship packages. Import duties are the responsibility of the purchaser. Please note: We are often asked by international customers to supply them with a second invoice that shows a lower value of goods purchased. We do not allow this. Please do not ask us to do that for you. We thank you in advance. International Orders please allow up to six (6) weeks for delivery. In an effort to protect consumers, first time orders over $100.00 US dollars may be delayed until payment is received via PayPal (email Orders@3RiversArchery.com for details).

Shipping Restrictions - International Per U.S. shipping regulations, no flammables may be shipped overseas. This includes glues, lacquers, paints, thinners, etc. Per country regulations, we may be limited by package size and/or contents or unable to ship to certain destinations. Click here for a list of restrictions by Country.

LARGE/HEAVY ITEMS Many items are marked in our catalog and on our Site with the Company's large/heavyweight image and/or the words, "Extra shipping required". When ordering these items additional shipping charges will be specified during checkout. However, in some cases multi-box orders may require shipping charges above and beyond the amount specified during checkout. In these cases, we will not ship a multi-box order without your consent.

DAMAGED SHIPMENTS Upon receipt of a damaged shipment, please call customer service immediately (866-587-9501). Do not return the package to us unless instructed by customer service. Because some shipping companies may need to inspect the shipment, please do not discard the box or any of its contents unless otherwise instructed by customer service.

ADDRESS CORRECTION UPS has a fee for readdressing a package. If you ask UPS to deliver a package to an address other than the one you have supplied us with or an invalid address, then UPS will charge us a fee and we will in turn charge you the fee. Please supply us with the address you wish your package to be delivered/shipped to.

Important Note. The Company strives to keeps this information, including the rates and fees charged by these common carriers, current. However, the Company will not guarantee these rates and charges. You can verify the rates by checking the website of the carrier or by calling the Company. If you have any questions, please do not hesitate to contact us.

Special Order Policy

For all Special Order Items there is a 50% non-refundable deposit that is due before we will place the order with the vendor. Once the order is placed we will send you a form to fill out, indicating your method of payment and your understanding that your 50% deposit is non-refundable.

Return Policy

We want to make sure you're completely satisfied with every product you ever buy from us. That's why we offer our 3Rivers Archery 100% Satisfaction Guarantee. Here's how it works. If, for any reason, you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for an exchange or full product refund (return shipping is the responsibility of the purchaser). Returns accepted after 30 days may incur a 20% restocking charge (minimum $5.00 fee). Return shipping is the responsibility of the purchaser. Post Office returns go to PO Box 517 only. We recommend delivery confirmation and insurance.

To make the process a bit easier, please include a note that describes why you're returning the item(s) and what you would like us to do for you as far as whether you'd prefer an exchange, a refund, or a store credit. It helps if you include a copy of your order, name, address, and phone number. DVDs may not be returned, except for defect and will only be replaced with new copy of same title. Items that have services applied; such as (but not limited to) cutting of shafts, mounting inserts, or custom fletch, may not be returned.

Click Here for more Return info

Click here for a printable Thank-You/Return Form.

It's that easy!

After our 30 day grace period some items may still be returnable. If they are, we do add a 20% restocking fee (minimum $5.00 fee). Again, the return shipping is your responsibility.

SHIP RETURNS TO:
3Rivers Archery Attn: Returns Department 607 H L Thompson Jr Dr Ashley, IN 46705

Guarantee

100% SATISFACTION GUARANTEE

Your complete satisfaction is guaranteed. If, for any reason, you are not satisfied with the merchandise you receive, you may return it in unused condition within 30 days of purchase for exchange or full refund. Open DVDs/CDs may only be returned for manufacturer defect and will be replaced with a reviewed working copy of the same title. Return shipping is the responsibility of the purchaser.

Warranty

Except as specifically set forth under 3Rivers Archery Guarantee, "we make no representation or warranty with respect to the suitability or durability of any purchase for the purposes and uses of the customer, or any other representation or warranty, express or implied with respect thereto, including the implied warranties of merchantability and fitness for a particular purpose. Any applicable factory warranty covering any purchase is between the customer and the manufacturer and all inquiries for the information for said warranty, if any, should be made directly to the manufacturer."

Payment Options

Call In We accept C.O.D., PayPal, VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS

Walk In We accept all of the above (except PayPal), Cash and Personal Check

Website Through this Web site we only accept VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS

Mail In Print this order form, fill it out, and mail it to us: Printable Order Form

Be sure to enclose a signed money order or check, print your name, address and phone number clearly. Give correct stock numbers, sizes, and descriptions please.

Then mail your order to:

3Rivers Archery PO Box 517 Ashley, IN 46705

Online Inventory

Are these items really in stock?
Our online inventory stock quantities are NOT real time. We use an automated inventory update system that updates our "stock available" numbers once each hour. Since we also accept phone orders 24/7/365, it is possible that you may place an order online for an item that our website will show as available when it really isn't. It doesn't happen all that often, but it can. It is frustrating for all of us, but it is a fact of Internet life.

We promise, that we will attempt to contact you if that happens on any of your orders. We will attempt phone calls and/or emails depending on what contact information you have supplied us. If we can not get through to you, we will proceed as we believe you would want us to. This is a perfect example of why it's so important for us to have current contact information for anyone placing an order.

One thing is for sure, we want you happy! We'll do whatever we can to make your online buying as pleasant and as worry-free as we can.

Emails Details

What is the advantage of signing up for the 3Rivers emails?
By subscribing to our emails you will have the benefit of being the first to know of Sales & Specials, New Products & Announcements (both company & industry wide).

3Rivers Archery never shares your email information with third parties. We collect your email address so we can send you order confirmation and our (with your permission) marketing emails. The marketing emails are normally sent 2-4 times per month. By subscribing Here you can specify your "Archery Interests" so we can better direct emails that are relevant to your interests.

Company History

Humble Beginnings
In 1985, 3Rivers Archery began in a back bedroom, expanded to the garage, then moved to the basement level of a retail complex, with no heat! From there, 3Rivers grew into a 1,400 sq. ft. retail store in downtown Fort Wayne. A few years later, due to tremendous growth in the industry, we relocated a 10,000 sq. ft. warehouse. Conveniently located just off Hwy 69, and only 15 miles south of Interstate 80/90, it truly is easy to access. Tucked away in the Northeast corner of Indiana, it is ideally located between the states the largest concentration of hunters, Wisconsin, Michigan, Illinois, Ohio, and Pennsylvania.

New Ownership
In 1999, Dale and Sandie Karch purchased the business from founder Steve Ferree. Sandie and Dale Karch are a motivated Christian couple from Wisconsin and were no strangers to traditional archery.Having owned and operated Wisconsin's largest traditional archery shop, DMJ Archery, the move to the world's largest was a natural progression.

Having done business with 3Rivers Archery for several years as a dealer, they knew about the great team already in place. So instead of moving the company to Wisconsin, they moved their family to Indiana.

For more Company History Click Here