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3Rivers Customer Service Rating
3Rivers Customer Service Rating
 
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3Rivers Customer Service Rating
 
4.8

(based on 1218 reviews)

Ratings Distribution

  • 5 Stars

     

    (1066)

  • 4 Stars

     

    (107)

  • 3 Stars

     

    (17)

  • 2 Stars

     

    (5)

  • 1 Stars

     

    (23)

98%

of respondents would recommend this to a friend.

Pros

  • Accurate (251)
  • Well built / quality (195)
  • High quality (158)
  • Professional (153)
  • Good value (150)

Cons

  • Pricey / poor value (9)
  • No cons (6)
  • Poor communication (5)
  • No follow-up (3)

Best Uses

  • Hunting (475)
  • Target practice (455)
  • Competitive shooting (228)
  • Self defense (49)
  • Tactical (40)
    • Reviewer Profile:
    • Hunter / fisherman (526), Occasional shooter (202), Competitive shooter (121), Law enforcement/military (36), Gun collector (10)
    • Was this a gift?:
    • No (738), Yes (68)

Most Liked Positive Review

 

The Leaders

I've been to the warehouse in Indiana and I think 3Rivers is capable of making more in-depth videos on arrow making and bow building. I think this would help us customers and make more...Read complete review

I've been to the warehouse in Indiana and I think 3Rivers is capable of making more in-depth videos on arrow making and bow building. I think this would help us customers and make more money for the company. So many times I've been reluctant to purchase something because I don't know enough about it. Overall I think 3Rivers still provides quality supplies at a competitive price. They are a very consistent vendor, and I shall remain a very consistent customer.

VS

Most Liked Negative Review

 

Pretty good quiver and things

Arrows are really easy to access. I wish that the cover was permanently fastened on one side so I didn't have to worry about losing it. I need another strap to keep it from...Read complete review

Arrows are really easy to access. I wish that the cover was permanently fastened on one side so I didn't have to worry about losing it. I need another strap to keep it from sliding off of the strap shoulder. I live in evergreen country and could use a different camo pattern. I thought the zippered pocket inside the main zippered compartment was weird until I needed a place to put my glasses. And oh ya, I would have the zipper zip from the bottom up rather than the top down. The way it is now gravity naturally wants to open the zipper. It is also more likely to get snagged and opened by a branch while I move forward through the woods. Sure wish it had another pocket the same size. Good quality construction.

Reviewed by 1218 customers

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5.0

Great !

By 

from Souffelweyerheim FR

Pros

  • Professional

Cons

    Best Uses

      Comments about 3Rivers Customer Service Rating:

      I am a French bowshooter and I am ordering time to time stuff from this site. Some weeks ago, during a buisness trip, I got the opportunity to stop at the shop! Thank you guys you showed me the warehouse and let me try some bows I'm dreaming of!! this afternoon was just like a dream for me.
      THANK YOU

      Service and delivery comments:

      I am a French bowshooter and I am ordering time to time stuff from this site. Some weeks ago, during a buisness trip, I got the opportunity to stop at the shop! Thank you guys you showed me the warehouse and let me try some bows I'm dreaming of!! this afternoon was just like a dream for me.
      THANK YOU

       
      5.0

      customer service

      By 

      from parrish, fl

      Verified Reviewer

      Pros

      • Good Communication
      • Good Value
      • High Quality
      • Prompt Follow-Up
      • Punctual
      • Responsive

      Cons

        Best Uses

          Comments about 3Rivers Customer Service Rating:

          The replacements were received in excellent condition. Professional communication and I will recommend this company to all that I will come in contact. Satisfaction in follow up of needs.

           
          1.0

          Reviews here are motivated by incentives

          By 

          from Sacramento, CA

          Verified Reviewer

          Pros

            Cons

            • Poor Communication
            • Unprofessional

            Best Uses

              Comments about 3Rivers Customer Service Rating:

              I recently purchased and received the Bear Grizzly and was very surprised and disappointed to see that the bow does not look at all representative of the photo they and on their website representing this product. I accept that there might be a small degree of variation when it comes to the patina, but the color, finish, and luster do need to be represented correctly; and to be clear no where does it indicate that the product photo will not match the actual look of the bow.

              Service and delivery comments:

              After I contacted 3Rivers Archery support about this I received a response from "James" in which he writes:

              "Curtis, I have contacted our web designer so we can get the Bear grizzly updated on our website. This is the new 2015 color for the Bear Grizzly. If you would like to send this bow back into for an exchange or a refund that would not be a problem."

              Firstly, my name is "Edmund" which is indicated on my sales order, and my email that I sent. Attention to details is always nice when you contact a client. After this I contacted them again and noted that though I ordered the 2085x, the item added to the cart (RH and 50#) reads 2086-1. James replied by phone this time and noted that this was the "new" color for the bow, and I could either ship the bow back for a replacement or refund (at my cost) or they would provide $25 credit.

              Wow, a whole $25? Considering that the bow was $400, and I had previously purchased the much more expensive Martin Hunter, glove, bracer (very poor quality and poorly represented), two dozen traditional-only carbon arrows cut and with tips, and a quiver, one would think that something more would have been offered ... such as a dozen arrows. I actually requested this and was told that $25 was the best they could do.

              Apparently it is okay to 3Rivers Archery to ship an item that one did not purchase, and then charge them for return. I will never purchase from this outfit again.

              (0 of 1 customers found this review helpful)

               
              5.0

              THE BEST

              By 

              from lowell,mi

              Pros

              • Good Communication
              • Good Value
              • High Quality
              • Professional
              • Prompt Follow-Up
              • Punctual
              • Responsive

              Cons

                Best Uses

                  Comments about 3Rivers Customer Service Rating:

                  3 rivers is the best . Ive order so many things from them and I cant even count how many times Ive called just to bug the guys that work there and pick their brain. And also one of the empoyees came up to me at the Compton shoot and we introduced ourselves. Its very nice to have a company like you guys for sure. People could learn a lot from how you guys do business. You represent a standard all companys should strive for regardless of what they sell. Im a proud customer and will be as log as you in business. Keep up the good work, SEMPER FIDELIS nate smith

                  (1 of 1 customers found this review helpful)

                   
                  5.0

                  Thank you for your help & service

                  By 

                  from Graham, Wa.

                  Verified Buyer

                  Pros

                  • Good Communication
                  • Good Value
                  • Punctual

                  Cons

                    Best Uses

                      Comments about 3Rivers Customer Service Rating:

                      Thank you for your help, Good products at a good price.

                       
                      5.0

                      terrific service! Great products!

                      By 

                      from Clarksville, Ar

                      Verified Buyer

                      Pros

                      • Good Communication
                      • Good Value
                      • High Quality
                      • Professional
                      • Prompt Follow-Up
                      • Punctual

                      Cons

                        Best Uses

                          Comments about 3Rivers Customer Service Rating:

                          I purchased a samick sage recurve along with a very well made leather arm guard and shooting glove. Every piece that arrived was in terrific shape and top notch quality. the best part is, all of these things came in very quickly. It might have taken 3 days to come in. I have shot my bow over 400 times already and it is working flawlessly. I am very pleased with the service.

                           
                          5.0

                          great service!!!!!

                          By 

                          from C.G. AZ

                          Verified Buyer

                          Pros

                          • Good Communication
                          • Good Value
                          • High Quality
                          • Professional
                          • Prompt Follow-Up
                          • Punctual

                          Cons

                            Best Uses

                              Comments about 3Rivers Customer Service Rating:

                              Easy finding what I want and need.

                              Service and delivery comments:

                              Service and delivery were right on time. Fact I got it sooner then I expected.

                              (0 of 1 customers found this review helpful)

                               
                              5.0

                              products or always top quelity

                              By 

                              from apache junction az.

                              Verified Buyer

                              Pros

                              • Allways There And Prompt
                              • Good Communication
                              • Good Value
                              • High Quality
                              • Professional
                              • Prompt Follow-Up
                              • Punctual
                              • Responsive

                              Cons

                              • None

                              Best Uses

                                Comments about 3Rivers Customer Service Rating:

                                being new at what i'm doing, i need the best and i got it.

                                 
                                4.0

                                one stop shop for traditional archers!

                                By 

                                from oklahoma

                                Verified Buyer

                                Pros

                                • Good Communication
                                • High Quality
                                • Professional
                                • Punctual
                                • Responsive

                                Cons

                                • Expensive
                                • Pricey

                                Best Uses

                                  Comments about 3Rivers Customer Service Rating:

                                  3rivers products were as I expected, very suited to my needs.

                                  Service and delivery comments:

                                  Very prompt delivery and arrived state completely satisfactory.

                                  (0 of 1 customers found this review helpful)

                                   
                                  5.0

                                  5 Stars for 3 Rivers

                                  By 

                                  from New Jersey

                                  Verified Buyer

                                  Pros

                                  • Great Products And Prices

                                  Cons

                                    Best Uses

                                      Comments about 3Rivers Customer Service Rating:

                                      3 Rivers has been my choice for a long time. Quality products and super fast delivery.

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